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Customer Service Policy

Home and Haven Manchester is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard dispatch timeframes are between 1-2 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. Please understand that unfortunately from time to time there will be hiccups; our aim is to assist our customers in overcoming them as quickly as possible so that you can keep smiling!


Returns and Exchanges Policy

At Home and Haven Manchester we're so confident that you'll love our products that we offer a no questions asked returns policy for 30 days from the date that you receive your order. We do our best to ensure that our items are described accurately and thoroughly so that there is no confusion at the time of buying, but we understand that sometimes you'd prefer to see things with your own eyes.

If you would like to return your item(s) for a refund or an exchange please contact us at sales@homeandhavenmanchester.com.au before you put anything in the post - we are happy to help out but are unable to accept any returns unless we have been notified in advance. If you would like to return an item (or items) that is not faulty then we ask that you cover the shipping costs, however in the rare occasions when a product may be faulty we are happy to cover the cost ourselves. We think that's a pretty fair deal.

And finally, as is standard across most webstores, please ensure that when you return any item(s) they are in the same condition as when you received them. We will not accept returns if they have been damaged or show clear signs of use. Unfortunately, due to Australian health and safety regulations, we are not able to accept any returns for pillows , quilts and blankets  unless they are faulty. Please undertand that this is for all of our customers' own health , safety and well being. :)


Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of January 1, 2014. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email us via our contact form with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.


Privacy Policy

Home and Haven Manchester is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our e-mail newsletter (if applicable) and to personalise your shopping experience with us; that's all! Home and Haven Manchester uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Home and Haven Manchester only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.


Security Policy

When purchasing from Home and Haven Manchester your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre admin@homeandhavenmanchester.com.au.